Malaysian Airlines..."Journey" from Bad to Worse

Dear Malaysian Airlines

There is a concept called after sales service for all consumer products or service. 

I hope you at Malaysian Airlines are at least aware of the same. Between me and my husband we have both traveled in Malaysian Airlines several times and haven't had much to complain about the inflight services.

My husband's bag was lost by Malaysian Airlines (PIR SINMH27242) and since then the customer 'service' has been quite lacking on several counts. 

Losing bags while travelling is unfortunately not an uncommon feature and we have to be pragmatic enough to acknowledge that it does happen but how you treat your customers post such incidents allows you to differentiate yourself as a good airlines or poor. 

We have received an offer of compensation from you to the extent of USD 240 which is at best a slip-shod effort to under-compensate. We have raised several queries privately which have been ignored like the way there has been general tendency by you to avoid responding and strong arm the customer to an unsuitable settlement.

So here are my open questions to Malaysian Airlines:

a) Kindly convey what is the 'industry standard' mentioned in your compensation offer refer to. Provide public data (industry reports, surveys) to support that this is actually an industry standard which is followed by Malayasian Airlines in all the destination it flies to.

b) Kindly convey the details/ audit trail of PIR. Why was the passenger misled initially with regard to the bag being sighted.

c) Why was bills of purchases asked for? Why was no action taken on the basis of the bills provided? What was the finding from the bills?

d) Is it more common for Malaysian Airlines to lose bags in a direct flight than in a flight where there is a stopover? If yes is there any disclaimer with regard to the same?

We hope Malaysian Airlines has the courtesy to respond to our queries in the first place and with a better turnaround in time compared to what we have received so far.

Regards 
Disgruntled Customer

Rajneeti lives up to its hype

The film begins with a political family which falls apart due to sibling rivalry, differences in oppinions and hunger for power. It is about stepping over one another for the ultimate status and power. The first half is very gripping with some interesting twists and a very promising break into the interval. But the second half does not quite live up to the expectations. It becomes a little dragged and repetative. One can clearly see influences and parts from the Mahabharata and the Godfather.The climax was quite silly and unbelievable. But overall it makes for a good film.Ranbir Kapoor does a great job with a very controlled and mature performance. All the hype around Katrina's Performance was just a gimmick. Her act was very incompetent.When Katrina comes on the dias to give her first speech I couldn't help but compare it to the speech given by Raveena Tandon in Satta. Raveena's powerful voice and dialogue delivery hit our hearts and inspired us while Katrina's was like a primary student in a story telling competition. Arjun Rampal was a surprise package, he did a fairly good job with his role which was very powerful. Manoj Bajpaee delivers yet another powerful performance. Ajay Devgan with his immense screen presence is always a pleasure to watch. Nana Patekar was calm and controlled. Shruti Seth stands apart even in a short cameo and Nasrudeen Shah leaves a mark with his few words.Overall except for a few glitches it is a must watch. It has successfully shown lot of realities of politics. It is one of the very good movies in recen times.

A Reminder of my Engineering days

I watched 3 idiots (based on Five Point Someone) the other day with my engineering friends in Thakur to bring back all the memories from those four years and I did succeed. I remember reading the book Five Point Someone during my engineering days and getting inspired. Both the book and the Movie have helped me live those days again as they have portrayed our lives so well.
The movie as the book gives a picture of the classes, the exams, the projects, the assignments and the various aspects related to engineering. I agree the movie shows the loopholes in our education system and how much pressure it exerts on the students. But we cannot deny the fact that it also helps to produce the brightest minds in the world. The numbers are increasing and so is the competition intensifying, a mark costs a student his/her dream college and in such a scenario becoming a Rancho is difficult for everybody. For that either you have to be gifted like him or a rich father who can take care of your future. If you don’t belong to one of these categories and try to make a change, the system lashes out at you. It doesn’t end as well in real life as it did for Raju (Sharman Joshi) in the movie.
I also went through a lot of hardships during my engineering. But they have been one of the most memorable days of my life. We had to sit through lectures to keep up our 75% attendance. So we had to come up with innovative ideas to survive the lectures. That’s when I learned games like cows & bulls and also the art of reading Novels during lectures. These four years also taught me the real function of COPY and PASTE . It was used to by everyone to copy the assignment from a single master copy in the class and paste it in our respective sheets like a machine without using our brains. Then came the exams where for the entire three hours we would be busy calculating our precious 40 marks. Half the time was spent in writing the paper and the remaining half in calculating our attempted marks. During results no one cared about the marks scored or who topped, everybody cared if they had the golden letter P with their names. Final project used to be fun. Everybody used to start with enthusiasm to do something new and innovative. But by the middle of the semester either they lost all their interest or were unable to finish it. So that would be the time when everybody went out searching for secondary solutions for their projects. All for a few who already had faith in them of being unable to finish the project went hunting for these secondary solutions in the beginning itself. Thus in the end almost everybody beg, borrow, steal and commit all kinds of sin to complete their projects.
These things over the four years bring people together and so we end up making some really good friends. I have been through a lot during these years right from reading novels in lectures to fighting with professors for being unfair to finishing 200 pages of journal files in a day. Every engineer has a story to tell. I have also done and learnt a lot of things in these years which I wouldn’t have otherwise. I have some good memories of these years which I will cherish all my life.

IPL2 Winner: Fake IPL Player(FIP)

IPL2 got over for me once the teams reached South Africa. Why? Sharukh Khan can take all the credit for it. As soon as they reached South Africa he annouced that he has replaced Brendan McCullum as the captain of KKR. That is when the world came crashing down for all us DADA fans. Shahrukh betrayed us all. I could'nt believe my ears, in India he was totally in support of Sourav but once he reached SA he showed his true colours. I should've expected this from him.

I being an ardent Sourav Ganguly fan couldn't accept his humiliation. I just couldn't support KKR anymore. My support remained only for Sourav Ganguly. I wanted the team to lose and only Sourav to perform so that Shahrukh learns a lesson for humiliating someone I love so much and worship. My interest for IPL2 was just dying out when Fake IPL Player came into picture. He claimed himself to be a KKR player and gave all first hand information of what is going on in IPL2 behind the curtains. Many believed he ws lying, he was a fake or he was some small time journo. But I didnt care who he was in reality. I just enjoyed his blog thoroughly.

It felt as if he was speaking for all of us. He wrote everything I had in my mind. It was like he was speaking my mind through his posts. He is the true hero for me this IPL. I started taking inetrest in IPL2 again and it was fun relating the incidents in the tournament with his posts. Every morning I would look forward to a post from him on his blog. He would give the inside news of KKR and it would give me immense pleasure to see Shahrukh (Winnie Dildo) and Bhookha Naan fail and pay for their wrong doings.
I think the ZooZoos and FIP were the best part of this season's IPL. I am writing this post to bow down to him and thank him for providing us with such wonderful entertainment all through IPL2. I am feeling really emotional that he has stopped writing. I hope my request is sent across to him somehow to continue writing and make us happy. Cheers to you FIP.

SLUMDOG MAKES ME PROUD

Finally the wait got over and I watched the most awaited movie Slumdog Millionaire. Although a lot of my friends already downloaded and watched the movie but the pleasure of watching it in the theater is something different. The movie is simply amazing. It is beautifully made and the toggling between the different time frames is shown really well. Im so proud that a movie on Amchi Mumbai is in the Oscars and so is our very own AR Rahman.
But it seems that the people of our country are not really happy about this fact. They are complaining as usual about the movie showing the bad picture of our country to the world. I think they fail to realize that this is not the bad picture but the real picture of India. The movie has clearly shown the various issues of our country which may not be known to these complaining people who lead their lives in AC offices, 5 star hotels and posh apartments and have no idea about the world outside.
It is the basic habit of us Indians to be complaining about anything and criticizing everything. After the 26th November terrorist attacks the whole of Mumbai began criticizing the politicians and the system, the Government, etc. They are the same people who will be taking the next flight to US or the UK or who will just busy themselves in earning money for themselves and their families but not even think of dirtying their hands in politics. But when it comes to criticizing anything they will be in the forefront.
My whole point is when India is being potrayed on an international level through a movie instead of being happy, people are just busy criticizing it. The other day this professor of mine went on to say that he hopes Slumdog Millionaire doesn’t win the Oscars because the director is British and according to him Britishers are always trying to show us low. It is really unfair to discriminate or stereotype people this way. And I think he forgot that the story of the movie has been adapted from a novel written by an Indian. Infact most Hollywood and American movies which get recognition are based on drugs which is their biggest issue. But I never hear them complaining like us for showcasing their issues to the world.
I agree everyone is entitled to their opinion but I hope they stop complaining and start appreciating more often. Else instead of just complaining and criticizing I hope they put a step forward to make a change themselves.

DADA WILL NEVER RETIRE FROM OUR HEARTS

It was the time when Dada became the captain of the Indian cricket team, I noticed this great man and have loved and supported him all the time, since then. Dada has been one of the prime reasons I began loving the game of cricket.

And today when the world is bidding him goodbye I realized how much i am going to miss him. Ill never forget the moment when Dada removed his TShirt in Lords, Indias win against Australia, 2003 World Cup , and many more.The TV kept showing Dada everywhere, his old glorious days and how we wont be able to see him anymore, and this was the time when I felt like bursting into tears.

I would all the time fight with anybody and everybody who said a word against Dada. But now i realised how people will keep talking against him(thats all they can do anyways), he doesnt have to prove anything to anybody because no matter what we will always believe in him.So truly said by Ajay Jadeja that he is the one who changed the face of Indian cricket. His achievements both as a player and a captain is boundless. There have been many great players but being known as a great captain is something totally different.Its said that a captain is as good as his team.Thus the task of managing a team is much higher than scoring runs or taking wickets.

I am not writing this article to prove how good or great Ganguly is, I am writing this to bid farewell to a great player,captain and person 'Sourav Ganguly' and show my love and support for him. He has been through a lot of trials and tribulations and has always come out as a winner which has been a learning for me. His life has also taught me how one can convert failure into success and how one need not care about what the world says if one has belief in himself.

Dada and cricket have always been synonymous for me. So Cricket will not remain the same for me anymore without him. I am really feeling very emotional right now writing about him and watching his press conference.



I just want to end this article saying " Dada you may have retired from cricket but you will never retire from our hearts. We love you and always will. You will live forever in our memories and our hearts." Cheers.

Voice your opinion

The other day I was going for a movie and asked my friends if they wanted to come. Most of them said “The movie is really bad its better you don’t go for it” and when I asked them if they had already watched the movie their answer was “No, I didn’t watch it but I know the movie is bad because the critics gave it a bad review”. My question here is ‘How can you built your own opinion based on someone else’s ?’
I think people just don’t think on their own because it is easy for them to adopt someone else’s opinion. Every article or review given in a newspaper or magazine is from that author’s perspective and not ours. We may agree or disagree to something but for that we need to think on our own instead of blindly believing whatever the other person is saying. Every person is entitled to an opinion.
Fear is one of the key factors which resists a person from giving his view. It can be fear of going against the majority or fear of being laughed at or simply fear of giving an opinion. One of the basic steps is to overcome this fear and stand up for oneself. A person has to believe in himself to be able to voice their opinions.
I ‘ve started writing this blog to give my personal views and to speak my mind out. I hope after reading this article other people also start thinking and speaking for themselves.